Feedback & Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the Practice Manager (David.Trundle@nhslothian.scot.nhs.uk) who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or in the following link: Colinton Surgery Complaints Procedure

We also welcome positive feedback or suggestions for improvement, please also email these to the Practice Manager.