CORONAVIRUS UPDATE FOLLOW OUR LATEST NEWS LINK
Welcome to Colinton Surgery
Website Upgrade. With patients’ needs at the heart of everything we do, our website has been designed to make it easy for you to gain access to the information you need.
The practice provides healthcare to approximately 11,700 patients.
Consideration for our staff (31/8/21)
Our staff are working tirelessly to met an incredibly high demand and we are still required to take precautions to protect our vulnerable patients against coronavirus. Please be considerate and abuse will not be tolerated. Thank you.
Reductions in Covid-19 restrictions from 9/8/21 (updated 6/8/21)
First Minister Nicola Sturgeon announced the removal of covid-19 restrictions in 'most areas' from 9/8/21. In Healthcare there are special concerns relating to the significant number of very ill and immuno compromised patients who visit the surgery and other particular issues. We are still awaiting NHS guidance on any changes in restrictions in healthcare settings from 9/8/21.
We do listen to feedback and concerns over our current appointments system. We will be making adjustments to our system in the future to adjust to the changing situation, however these need careful consideration to make sure we get it right, as we must protect the most vulnerable in our community. This will take time. Please bear with us whilst we plan this carefully. Thank you.
The reasons for our current 'Book on the Day' appointments system (15/6/21)
At the start of the Covid-19 pandemic last year, GP surgeries were advised to implement emergency protocols around how we could safely continue to offer care for our patients. This involved a complete shift in how we practice and all consultations were to be conducted remotely and pre booked appointments were not appropriate. This dramatic change in protocol was to minimise patient risk as well as risk to staff. There was significant risk that surgeries could be closed due to outbreaks of covid within the surgery or that several staff may need to self-isolate. Such events would significantly impair the capacity of the practice to manage workload and potentially leave our 11,700 patients without medical cover.
Although covid restrictions are now easing there is still ongoing risk and we are still being advised to work with emergency protocols. Whilst we are also very keen to return to pre-booked appointments and face to face appointments, there is still an increasing risk of covid infection in Lothian currently and a potential third wave. The demand for GP appointments is currently at the highest level it has ever been historically and this is the same across Scotland and the UK. In order to manage that demand we need to have the majority of appointments on the day to accommodate acute illness. GPs are pre booking a few appointments at their discretion. If we open pre-booking at this time and reduce on the day appointments patients will have less timely access to a GP and the waiting time for a pre-booked appointments may be several weeks which we feel is not acceptable. There is greater risk of appointments being cancelled at short notice due to potential for clinicians requiring to self-isolate which indeed affected two of our GPs last week and one this week.
We understand this is not an ideal situation. We have no control over patient demand but in order to help manage this demand we made renovations to the surgery in March this year and created two extra consulting rooms. We have taken on an extra GP and also had an Advanced Nurse Practitioner for a period who could also see acute medical problems. We are hoping to be able to return to some sort of normality after the summer with the easing of restrictions and, assuming there is a relaxation of social distancing, we may be able to resume face to face consultations as routine.
Making an appointment with a GP
In an attempt to limit your exposure to COVID-19 and the number of patients in the waiting room, telephone consultations are required first for all GP appointments.
If you require a consultation with a GP this will begin with the receptionist taking your details, a brief description of your problem and then the clinician will call you back. Sometimes the receptionist may recognise that your problem may be better dealt with by a clinician other than a GP and should this be the case they will signpost you accordingly. Face to face appointments continue to be offered by the clinician if felt to be necessary but only after a consultation on the telephone.
Appointments for the GP are now either on the day or can be booked for a future date, subject to availability. Please therefore phone early to ensure you receive an appointment.
To ensure care can be provided to those most in need as efficiently as possible, before booking an appointment please always consider whether your problem could be managed in a different way. NHS inform contains a wealth of information about managing common medical conditions.
Our local pharmacies provide a minor ailments service which deals with many common conditions.
Please note that ALL eye problems should be directed to an optician and not a GP.
Similarly ALL dental problems should be directed to the dentist and not a GP.
Due to increasing demand at the practice if you require clinical advice please contact the practice as early in the day as possible. Any calls that are not medically urgent, received after 16.45 will be advised to call back the following working day. Similarly once all the ‘on the day’ appointments have been taken any calls that are not medically urgent will be advised to call back the following working day.
Text messaging service
Using text messages to contact you is increasingly important to the way in which we are now working. We would very much appreciate if you would consider signing up for this service. Further information is available here.
Sending images to the practice
If you have arranged a telephone consultation with the Practice to discuss a rash, wound or the symptom is visible it can be very helpful to the clinician to see a photograph of the problem. For further details please click here.
how to register
Get well, keep well
Of course we’re not just here for when you are unwell. Our team offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
There are two parking spaces reserved for disabled people and the surgery consulting rooms are all on one level. Off street parking is available for patients on surgery grounds.
Colinton Surgery was first established by Dr Heriott, practising from 24 Dreghorn Loan in the early 1900’s and moved to the current premises in 1986 (extended 1997).
(Site updated 07/10/2021)